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Support
Help with Incognito — from account recovery to billing questions to product issues. Most answers are in the FAQ; if not, we're one click away.
Self-serve first
Common fixes (90% of tickets)
- Login not working: visit /login and click "Forgot password" — we email a reset link within a minute. Check spam. If you don't get it, your account may be under a different email; email us with a description of your account.
- Scanner not producing matches: Settings → Scanner — verify at least one query is enabled. Scout runs the scanner 1×/week; Operator daily; Ghost+Agent every 6h.
- Auto-apply paused: check FAQ → Troubleshooting — most common cause is the global kill-switch tripping. Usually reverts within a few hours.
- Billing question: Settings → Billing → open the Stripe portal (cancel, update card, view invoices self-serve).
- Delete or export my data: Settings → Data — both flows are instant and one-click.
If that didn't help Response SLA 24h weekdays
Email
support@useincognito.com — the fastest path for account issues, billing questions, and bug reports. Include your account email + a description of what you tried + what happened. Screenshots help.
In-app bug report
If you're logged in, use the in-app bug report form — it auto-stamps your account, browser, and the page you were on. We see these on the /super dashboard in near-real-time.
Security & abuse
Reporting a security vulnerability? Please follow the coordinated-disclosure process at /.well-known/security.txt. Acknowledgments at /security-thanks.
Reporting abuse (spam, harassment, impersonation)? Email support@useincognito.com with [abuse] in the subject — abuse reports get routed immediately, bypassing the normal queue.
Enterprise & partnerships
Team deployments, white-label tenants, API integrations, or Ontology-platform partnerships: hello@useincognito.com. Include company, team size, use case.
What we won't do over email
- Ask for your password. Ever. If anyone claiming to be us does, it's a phishing attempt — forward to support@useincognito.com and delete the original.
- Run one-off automations for you. The product is the automation. If you need something custom, open a feature request at /roadmap.
- Share other users' data with you, even if you ask nicely.
Also useful: FAQ · Status page · Changelog · Privacy · Terms