Support

Help with Incognito — account recovery, billing, bugs, security. Self-serve fixes below cover ~90% of tickets; for the rest we reply within one business day. Start in the FAQ if you're still researching.

Self-serve first

Common fixes (90% of tickets)

Login not working: visit /login and click "Forgot password" — we email a reset link within a minute. Check spam. If you don't get it, your account may be under a different email; email us with a description of your account.
Job Scan not producing matches: open Jobs → Job Scan and confirm the active profile has a query, a linked resume, and the right location or work-mode filters. Scout runs weekly; paid tiers run more often.
Automation paused: check Automate → Activity. Most pauses come from a required answer, a missing profile field, or an unsupported application flow.
Billing question: open Settings → Plan & Billing, then use Manage billing to cancel, update your card, or review invoices.
Delete or export my data: export from Settings → Export everything, and delete the full account from Settings → Security → Danger Zone.

If that didn't help

Email

support@useincognito.com — the fastest path for account issues, billing questions, and bug reports. Include your account email + a description of what you tried + what happened. Screenshots help.

In-app bug report

If you're logged in, use the in-app bug report form — it auto-stamps your account, browser, and the page you were on. We see these on the /super dashboard in near-real-time.

Security & abuse

Reporting abuse (spam, harassment, impersonation)? Email support@useincognito.com with [abuse] in the subject — abuse reports get routed immediately, bypassing the normal queue.

Partnerships & API questions

For partnership requests, research access, or API conversations, email hello@useincognito.com with your company, use case, and the integration path you need.