Every answer you'd ask on the first call.

ChatGPT writes one cover letter at a time, beautifully. Incognito is the end-to-end pipeline around that. It scans 21+ ATS platforms daily, scores every role against your resume, auto-applies (with guardrails), runs a private inbox for recruiter replies, and tracks the whole funnel. ChatGPT is a tool; Incognito is the operating system.

Greenhouse, Lever, Ashby, Workday, SmartRecruiters, iCIMS, BambooHR, LinkedIn, plus 13 more. The scanner hits public Greenhouse APIs directly for deep coverage and uses Serper for web search across the rest. Coverage grows as we find stable endpoints.

A tinder-style triage view for job applications. Each card shows company, role, compensation, and match score against your resume. Swipe right to like, left to pass. 50 jobs in 5 minutes. Liked jobs queue for auto-apply or manual review.

Yes. Every resume snapshot is saved with version history (last 10 per resume, revert-able). The AI tailor rewrites bullet points to match job-description keywords without fabricating experience. You review + approve before it's saved as a new version.

An email alias you choose (like jobs@jobs.useincognito.com) that receives recruiter replies. Messages auto-classify (interview / offer / rejection / info), thread into conversations, and can trigger AI auto-replies on a whitelist you configure. Your real email stays private.

Yes. Each career profile has its own resumes, aliases, scanner config, and pipeline. Switching profiles re-scopes everything instantly — jobs for the GRC track don't show when you're in the PM profile.

No. Your resume is never sold, shared with advertisers, or used to train external AI models. Our AI calls (Anthropic, Serper) are on zero-retention tiers — they see the data once, respond, and don't retain it.

On our VPS in the US. Files are encrypted at rest. Database-layer isolation per user. No third-party analytics trackers (we built our own self-hosted event tracking). No Google/Facebook pixels.

Yes. Settings → Export my data gives you a single JSON bundle with every profile, resume, job, application, email thread, and preference. Machine-readable so you can migrate elsewhere.

Your user directory is wiped synchronously (profiles, resumes, jobs, applications, mail, preferences). Sessions invalidated. Username added to a revoked list so it can't be reclaimed to inherit your mail aliases. Log files rotate out within 30 days. See data retention policy for the full detail.

Yes — Settings → Security → Two-Factor Auth. TOTP-based, works with any authenticator app (Google Authenticator, 1Password, Authy). Disabling requires both your current code AND password.

Only you. Other users — including admins — can't access your data via the app. Our internal support uses an impersonation flow that's fully audit-logged (every start/stop gets an entry with actor + target); that's used only with your explicit consent for debugging.

No card to start. Every account begins with a 14-day trial — full access to scanner, match scoring, tailoring, cover letters, and the Kanban pipeline. Upgrade to keep going past day 14; your pipeline and data stay intact if you don't.

Yes. Settings → Plan & Billing → Manage billing opens the Stripe portal where you can cancel, update your card, or change plans. No retention calls, no contracts, no prorating tricks.

Every tier has a ceiling. That's a product choice, not a limitation: unbounded auto-apply volume is what gets accounts flagged as bots. Our caps are sized for active job seekers running a 4-8 week search, not for people trying to spam 500 applications in a weekend.

Planned — annual billing with 2 months free is on the sprint roadmap (changelog will catch it when it ships).

Planned. For now, shared accounts aren't supported — each user needs their own login. Tell us if this would be useful via the bug/feedback button.

Refunds are for service issues — a material bug or outage that blocks core usage. We don't offer blanket money-back on "I didn't use it enough" or "I landed a job in week 1" — that's what the 14-day trial is for. If something genuinely broke on our side, email hello@useincognito.com and we'll issue a prorated credit or refund.

Partially. The scanner pulls LinkedIn-sourced job postings via search. Direct LinkedIn messaging / applying is not available — LinkedIn doesn't expose that via API, and unofficial automation violates their terms.

Not directly. Our Message Portal gives you a dedicated alias for recruiter replies so your personal inbox stays clean. If you want replies to arrive in your personal inbox, set the forwarding address in Settings → Profiles & Resumes.

Yes via the API (see docs) or by pasting job URLs one-by-one. A CSV import feature is planned.

Mobile web is fully supported (responsive design, PWA-installable). Native apps are on the roadmap but not a short-term priority — the web app works on mobile.

Check Settings → Profiles & Resumes: your role focus should be specific ("Senior Security Engineer") not generic ("engineer"). Also verify your resume is uploaded and linked to the active profile — the scanner uses resume keywords to score matches.

Check Settings → Preferences → Notifications. If on, and you still don't see them, the forward-to address may be bouncing — check your spam folder and update the forward address in Settings → Profiles & Resumes.

It may be paused because it hit a question it couldn't answer (visa status, tool experience). Check Automate → Activity. Once you answer the pending question, the engine resumes automatically.

The score is weighted toward "required" keywords from the JD (2x) vs "nice-to-have" (1x). If your resume doesn't yet mention a required skill you have, add it — the match reflects your resume, not your actual experience.

Use the Report Issue button at the bottom of Settings, or email hello@useincognito.com.