Every answer you'd ask on the first call.

Indeed and LinkedIn sell your attention to recruiters. The product wants you scrolling — every job page is a placement for a paid post, every "Easy Apply" routes through their funnel. Incognito flips it: you upload your résumé once, set your role focus, and our engine scans the core ATS platforms (Greenhouse, Lever, Ashby, Workday, etc.) on a schedule, scores each posting against you, and queues prefilled applications you finish in ~30 seconds. Your pipeline. Your alias mailbox. No promoted placements. No "people also applied". Cancel anytime.

A standalone chatbot helps with isolated drafts. A spreadsheet remembers what you did. Incognito does both inside one profile-scoped pipeline that also finds the jobs and fills the applications: Job Scan discovers roles across the core ATS platforms, Match Analysis scores them against your résumé, the queue stays organized, and paid tiers add Ghost Swipe (triage), Automate (engine prefills + submits), and a private alias mailbox so recruiter spam never reaches your real inbox.

Scout starts with the core source set: Greenhouse, Lever, Ashby, SmartRecruiters, and Workday. Paid tiers expand provider coverage and can pull from broader surfaces like iCIMS, BambooHR, LinkedIn, and other public job pages as those paths are enabled.

Ghost Swipe is the paid-tier review lane for fast triage. Each card shows company, role, compensation when available, and the job's match score against your resume. Swipe right to keep it in queue, left to pass, and come back to the saved roles you want to review more deeply.

Yes. Every resume snapshot is saved with version history (last 10 per resume, revert-able). The AI tailor rewrites bullet points to match job-description keywords without fabricating experience. You review + approve before it's saved as a new version.

Ghost can create private email aliases for recruiter replies. Incoming messages classify into conversations, your personal address stays private, and Ghost can draft whitelist-based replies with approval before send.

Yes. Each career profile has its own resumes, aliases, scanner config, and pipeline. Switching profiles re-scopes everything instantly — jobs for the GRC track don't show when you're in the PM profile.

Ghost provisions a per-profile alias address — something like jonas-grc@useincognito.com. Every application you submit through Incognito uses that alias as your contact email. Recruiter replies hit our mailbox first, where NobuAI triages them by intent (interview request, rejection, follow-up, spam), threads them inside Incognito, and drafts replies you approve before they send. Your real Gmail/Outlook stays clean. When the search wraps you can disable the alias in one click.

No. Your resume is never sold, shared with advertisers, or used to train external AI systems. NobuAI and search processing use zero-retention routes where third-party infrastructure is involved: the data is used for the request, then not retained for model training.

On our VPS in the US. Files are encrypted at rest. Database-layer isolation per user. No third-party analytics trackers (we built our own self-hosted event tracking). No Google/Facebook pixels.

Yes. Settings → Export my data gives you a single JSON bundle with every profile, resume, job, application, email thread, and preference. Machine-readable so you can migrate elsewhere.

Your user directory is wiped synchronously (profiles, resumes, jobs, applications, mail, preferences). Sessions invalidated. Username added to a revoked list so it can't be reclaimed to inherit your mail aliases. Log files rotate out within 30 days. See data retention policy for the full detail.

Yes — Settings → Security → Two-Factor Auth. TOTP-based, works with any authenticator app (Google Authenticator, 1Password, Authy). Disabling requires both your current code AND password.

Only you. Other users — including admins — can't access your data via the app. Our internal support uses an impersonation flow that's fully audit-logged (every start/stop gets an entry with actor + target); that's used only with your explicit consent for debugging.

No. Scout is free forever, so you can sign up without a card and keep using the core pipeline indefinitely. Paid plans unlock higher caps, faster scan cadence, Ghost Swipe, automation, and mailbox tools; your pipeline and data stay intact either way.

Yes. Settings → Plan & Billing → Manage billing opens the Stripe portal where you can cancel, update your card, or change plans. No retention calls, no contracts, no prorating tricks.

Every tier has a ceiling. That's a product choice, not a limitation: unbounded auto-apply volume is what gets accounts flagged as bots. Our caps are sized for active job seekers running a 4-8 week search, not for people trying to spam 500 applications in a weekend.

Planned — annual billing with 2 months free is on the sprint roadmap (changelog will catch it when it ships).

Planned. For now, shared accounts aren't supported — each user needs their own login. Tell us if this would be useful via the bug/feedback button.

Refunds are for service issues — a material bug or outage that blocks core usage. We don't offer blanket money-back on "I didn't use it enough" or "I landed a job in week 1". Scout is free forever if you want to evaluate the product before paying. If something genuinely broke on our side, email hello@useincognito.com and we'll issue a prorated credit or refund.

Partially. The scanner pulls LinkedIn-sourced job postings via search. Direct LinkedIn messaging / applying is not available — LinkedIn doesn't expose that via API, and unofficial automation violates their terms.

Not directly. Ghost uses Incognito-managed aliases and mailbox workflows so your personal inbox stays separate. If you want replies forwarded to your real inbox, set the forwarding address in Settings → Profiles & Resumes.

Yes via the API (see docs) or by pasting job URLs one-by-one. A CSV import feature is planned.

Mobile web is fully supported (responsive design, PWA-installable). Native apps are on the roadmap but not a short-term priority — the web app works on mobile.

Check the active profile in Settings → Profiles & Resumes, then open Jobs → Job Scan and confirm the query, location, and work-mode filters make sense for that profile. The scanner scores against the linked resume, so upload or relink the resume if the profile is blank or stale.

Check Settings → Preferences → Notifications. If on, and you still don't see them, the forward-to address may be bouncing — check your spam folder and update the forward address in Settings → Profiles & Resumes.

Check Automate → Activity. Most pauses happen because the flow hit a required question, the active profile is missing resume/profile data, or the posting is on an unsupported application path. Once you fix the blocker, retry from the activity log.

The score is weighted toward "required" keywords from the JD (2x) vs "nice-to-have" (1x). If your resume doesn't yet mention a required skill you have, add it — the match reflects your resume, not your actual experience.

Use the Report Issue button at the bottom of Settings, or email hello@useincognito.com.